Python wrapper for the Intercom API.

Overview

python-intercom

PyPI Version PyPI Downloads Travis CI Build Coverage Status

Not officially supported

Please note that this is NOT an official Intercom SDK. The third party that maintained it reached out to us to note that they were unable to host it any longer. As it was being used by some Intercom customers we offered to host it to allow the current Python community to continue to use it. However, it will not be maintained or updated by Intercom. It is a community maintained SDK. Please see here for the official list of Intercom SDKs

Python bindings for the Intercom API (https://developers.intercom.com/intercom-api-reference).

API Documentation.

Package Documentation.

Upgrading information

Version 3 of python-intercom is not backwards compatible with previous versions.

Version 3 moves away from a global setup approach to the use of an Intercom Client.

Installation

pip install python-intercom

Basic Usage

Configure your client

from intercom.client import Client
intercom = Client(personal_access_token='my_personal_access_token')

Note that certain resources will require an extended scope access token : Setting up Personal Access Tokens

Resources

Resources this API supports:

https://api.intercom.io/users
https://api.intercom.io/contacts
https://api.intercom.io/companies
https://api.intercom.io/counts
https://api.intercom.io/tags
https://api.intercom.io/notes
https://api.intercom.io/segments
https://api.intercom.io/events
https://api.intercom.io/conversations
https://api.intercom.io/messages
https://api.intercom.io/subscriptions
https://api.intercom.io/jobs
https://api.intercom.io/bulk

Examples

Users

# Find user by email
user = intercom.users.find(email="[email protected]")
# Find user by user_id
user = intercom.users.find(user_id="1")
# Find user by id
user = intercom.users.find(id="1")
# Create a user
user = intercom.users.create(email="[email protected]", name="Bob Smith")
# Delete a user
user = intercom.users.find(id="1")
deleted_user = intercom.users.delete(user)
# Update custom_attributes for a user
user.custom_attributes["average_monthly_spend"] = 1234.56
intercom.users.save(user)
# Perform incrementing
user.increment('karma')
intercom.users.save(user)
# Iterate over all users
for user in intercom.users.all():
    ...

Admins

# Iterate over all admins
for admin in intercom.admins.all():
    ...

Companies

# Add a user to one or more companies
user = intercom.users.find(email='[email protected]')
user.companies = [
    {'company_id': 6, 'name': 'Intercom'},
    {'company_id': 9, 'name': 'Test Company'}
]
intercom.users.save(user)
# You can also pass custom attributes within a company as you do this
user.companies = [
    {
        'id': 6,
        'name': 'Intercom',
        'custom_attributes': {
            'referral_source': 'Google'
        }
    }
]
intercom.users.save(user)
# Find a company by company_id
company = intercom.companies.find(company_id='44')
# Find a company by name
company = intercom.companies.find(name='Some company')
# Find a company by id
company = intercom.companies.find(id='41e66f0313708347cb0000d0')
# Update a company
company.name = 'Updated company name'
intercom.companies.save(company)
# Iterate over all companies
for company in intercom.companies.all():
    ...
# Get a list of users in a company
intercom.companies.users(company.id)

Tags

# Tag users
tag = intercom.tags.tag(name='blue', users=[{'email': '[email protected]'}])
# Untag users
intercom.tags.untag(name='blue', users=[{'user_id': '42ea2f1b93891f6a99000427'}])
# Iterate over all tags
for tag in intercom.tags.all():
    ...
# Tag companies
tag = intercom.tags.tag(name='blue', companies=[{'id': '42ea2f1b93891f6a99000427'}])

Segments

# Find a segment
segment = intercom.segments.find(id=segment_id)
# Iterate over all segments
for segment in intercom.segments.all():
    ...

Notes

# Find a note by id
note = intercom.notes.find(id=note)
# Create a note for a user
note = intercom.notes.create(
    body="<p>Text for the note</p>",
    email='[email protected]')
# Iterate over all notes for a user via their email address
for note in intercom.notes.find_all(email='[email protected]'):
    ...
# Iterate over all notes for a user via their user_id
for note in intercom.notes.find_all(user_id='123'):
    ...

Conversations

# FINDING CONVERSATIONS FOR AN ADMIN
# Iterate over all conversations (open and closed) assigned to an admin
for convo in intercom.conversations.find_all(type='admin', id='7'):
    ...
# Iterate over all open conversations assigned to an admin
for convo in intercom.conversations.find_all(type='admin', id=7, open=True):
    ...
# Iterate over closed conversations assigned to an admin
for convo intercom.conversations.find_all(type='admin', id=7, open=False):
    ...
# Iterate over closed conversations for assigned an admin, before a certain
# moment in time
for convo in intercom.conversations.find_all(
        type='admin', id= 7, open= False, before=1374844930):
    ...

# FINDING CONVERSATIONS FOR A USER
# Iterate over all conversations (read + unread, correct) with a user based on
# the users email
for convo in intercom.onversations.find_all(email='[email protected]',type='user'):
    ...
# Iterate over through all conversations (read + unread) with a user based on
# the users email
for convo in intercom.conversations.find_all(
        email='[email protected]', type='user', unread=False):
    ...
# Iterate over all unread conversations with a user based on the users email
for convo in intercom.conversations.find_all(
        email='[email protected]', type='user', unread=true):
    ...

# FINDING A SINGLE CONVERSATION
conversation = intercom.conversations.find(id='1')

# INTERACTING WITH THE PARTS OF A CONVERSATION
# Getting the subject of a part (only applies to email-based conversations)
conversation.rendered_message.subject
# Get the part_type of the first part
conversation.conversation_parts[0].part_type
# Get the body of the second part
conversation.conversation_parts[1].body

# REPLYING TO CONVERSATIONS
# User (identified by email) replies with a comment
intercom.conversations.reply(
    type='user', email='[email protected]',
    message_type='comment', body='foo')
# Admin (identified by email) replies with a comment
intercom.conversations.reply(
    type='admin', email='[email protected]',
    message_type='comment', body='bar')
# User (identified by email) replies with a comment and attachment
intercom.conversations.reply(id=conversation.id, type='user', email='[email protected]', message_type='comment', body='foo', attachment_urls=['http://www.example.com/attachment.jpg'])

# Open
intercom.conversations.open(id=conversation.id, admin_id='123')

# Close
intercom.conversations.close(id=conversation.id, admin_id='123')

# Assign
intercom.conversations.assign(id=conversation.id, admin_id='123', assignee_id='124')

# Reply and Open
intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='open', body='bar')

# Reply and Close
intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='close', body='bar')

# ASSIGNING CONVERSATIONS TO ADMINS
intercom.conversations.reply(id=conversation.id, type='admin', assignee_id=assignee_admin.id, admin_id=admin.id, message_type='assignment')

# MARKING A CONVERSATION AS READ
intercom.conversations.mark_read(conversation.id)

Full loading of an embedded entity

# Given a conversation with a partial user, load the full user. This can be
# done for any entity
intercom.users.load(conversation.user)

Sending messages

# InApp message from admin to user
intercom.messages.create(**{
    "message_type": "inapp",
    "body": "What's up :)",
    "from": {
        "type": "admin",
        "id": "1234"
    },
    "to": {
        "type": "user",
        "id": "5678"
    }
})

# Email message from admin to user
intercom.messages.create(**{
    "message_type": "email",
    "subject": "Hey there",
    "body": "What's up :)",
    "template": "plain", # or "personal",
    "from": {
        "type": "admin",
        "id": "1234"
    },
    "to": {
        "type": "user",
        "id": "536e564f316c83104c000020"
    }
})

# Message from a user
intercom.messages.create(**{
    "from": {
        "type": "user",
        "id": "536e564f316c83104c000020"
    },
    "body": "halp"
})

# Message from admin to contact
intercom.messages.create(**{
    'body': 'How can I help :)',
    'from': {
        'type': 'admin',
        'id': '1234'
    },
    'to': {
        'type': 'contact',
        'id': '536e5643as316c83104c400671'
    }
})

# Message from a contact
intercom.messages.create(**{
    'from' => {
        'type': 'contact',
        'id': '536e5643as316c83104c400671'
    },
    'body': 'halp'
})

Events

import time

intercom.events.create(
    event_name='invited-friend',
    created_at=int(time.mktime(time.localtime())),
    email=user.email,
    metadata={
        'invitee_email': '[email protected]',
        'invite_code': 'ADDAFRIEND',
        'found_date': 12909364407
    }
)

# Retrieve event list for user with id:'123abc'
intercom.events.find_all(type='user', "intercom_user_id"="123abc)

Metadata Objects support a few simple types that Intercom can present on your behalf

current_user = intercom.users.find(id="1")

intercom.events.create(
    event_name="placed-order",
    email=current_user.email,
    created_at=1403001013,
    metadata={
        'order_date': time.mktime(time.localtime()),
        'stripe_invoice': 'inv_3434343434',
        'order_number': {
            'value': '3434-3434',
            'url': 'https://example.org/orders/3434-3434'
        },
        'price': {
            'currency': 'usd',
            'amount': 2999
        }
    }
)

The metadata key values in the example are treated as follows-

  • order_date: a Date (key ends with '_date').
  • stripe_invoice: The identifier of the Stripe invoice (has a 'stripe_invoice' key)
  • order_number: a Rich Link (value contains 'url' and 'value' keys)
  • price: An Amount in US Dollars (value contains 'amount' and 'currency' keys)

Contacts

Contacts represent logged out users of your application.

# Create a contact
contact = intercom.leads.create(email="[email protected]")

# Update a contact
contact.custom_attributes['foo'] = 'bar'
intercom.leads.save(contact)

# Find contacts by email
contacts = intercom.leads.find_all(email="[email protected]")

# Merge a contact into a user
user = intercom.users.find(id="1")
intercom.leads.convert(contact, user)

# Delete a contact
intercom.leads.delete(contact)

Counts

# App-wide counts
intercom.counts.for_app()

# Users in segment counts
intercom.counts.for_type(type='user', count='segment')

Subscriptions

Subscribe to events in Intercom to receive webhooks.

# create a subscription
intercom.subscriptions.create(url='http://example.com', topics=['user.created'])

# fetch a subscription
intercom.subscriptions.find(id='nsub_123456789')

# list subscriptions
intercom.subscriptions.all():
    ...

Errors

You do not need to deal with the HTTP response from an API call directly. If there is an unsuccessful response then an error that is a subclass of intercom.Error will be raised. If desired, you can get at the http_code of an Error via it's http_code method.

The list of different error subclasses are listed below. As they all inherit off IntercomError you can choose to except IntercomError or the more specific error subclass:

AuthenticationError
ServerError
ServiceUnavailableError
ServiceConnectionError
ResourceNotFound
BadGatewayError
BadRequestError
RateLimitExceeded
MultipleMatchingUsersError
HttpError
UnexpectedError

Rate Limiting

Calling your clients rate_limit_details returns a dict that contains details about your app's current rate limit.

intercom.rate_limit_details
# {'limit': 180, 'remaining': 179, 'reset_at': datetime.datetime(2014, 10, 07, 14, 58)}

Running the Tests

Unit tests:

nosetests tests/unit

Integration tests:

INTERCOM_PERSONAL_ACCESS_TOKEN=xxx nosetests tests/integration
A Python script that wraps the gitleaks tool to enable scanning of multiple repositories in parallel

mpgitleaks A Python script that wraps the gitleaks tool to enable scanning of multiple repositories in parallel. The motivation behind writing this sc

Emilio Reyes 7 Dec 29, 2022
Discord Bot for server hosts, devs, and admins. Analyzes timings reports & uploads text files to hastebin. Developed by https://birdflop.com.

"Botflop" Click here to invite Botflop to your server. Current abilities Analyze timings reports Paste a timings report to review an in-depth descript

Purpur 76 Dec 31, 2022
A Telegram Bot Written In Python

TelegraphUploader A Telegram Bot Written In Python DEPLOY Local Machine Clone the repository Install requirements: pip3 install -r requirements.txt e

Wahyusaputra 2 Dec 29, 2021
An all-in-one discord bot!

Interbot Interbot is a do-it-all bot originally made for the Interbyte Studios discord server. This repo contains the code for this bot, allowing you

Logan 5 Aug 03, 2021
A python script to download twitter space, only works on running spaces (for now).

A python script to download twitter space, only works on running spaces (for now).

279 Jan 02, 2023
An NFTGenerator to generate NFTs and send them to nft.storage

NFTGenerator Table of Contents Overview Installation Introduction Features Reflection Issues & bug reports Show your support Credits Overview The NFTG

3 Mar 14, 2022
Bot Realm of the Mad God Exalt (ROTMG). (Auto_nexus, Auto_HP, Auto_Loot)

Bot_ROTMG Bot Realm of the Mad God Exalt (ROTMG). (Auto_nexus, Auto_HP, Auto_Loot) *Este projeto visa apenas o aprendizado, quem faz mal uso é o único

Guilherme Silva Uchoa 1 Oct 30, 2021
This is a repository for the Duke University Cloud Computing course project on Serveless Data Engineering Pipeline. For this project, I recreated the below pipeline.

AWS Data Engineering Pipeline This is a repository for the Duke University Cloud Computing course project on Serverless Data Engineering Pipeline. For

15 Jul 28, 2021
A Discord bot made by QwertyIsCoding

QwertyBot QwertyBot A Discord bot made by QwertyIsCoding Explore the docs » View Demo . Report Bug . Request Feature About The Project This Discord bo

4 Oct 08, 2022
SongLink Discord Bot - Discord bot to share music links easily

SongLink_Discord_Bot Discord bot to share music links easily. Take a link from y

Edgar Lefevre 4 Feb 18, 2022
Bancos de Dados Relacionais (SQL) na AWS com Amazon RDS

Bancos de Dados Relacionais (SQL) na AWS com Amazon RDS Repositório para o Live Coding DIO do dia 24/11/2021 Serviços utilizados Amazon RDS AWS Lambda

Cassiano Ricardo de Oliveira Peres 4 Jul 30, 2022
MashaRobot : New Generation Telegram Group Manager Bot (🔸Fast 🔸Python🔸Pyrogram 🔸Telethon 🔸Mongo db )

MashaRobot Me On Telegram ✨ MASHA ✨ This is just a demo bot.. Don't try to add to your group.. Create your own bot How To Host The easiest way to depl

Mr Dark Prince 40 Oct 09, 2022
Instagram boosting

instagram boosting bot This bot can boost your instagram account! Rules and Instruction Use git clone to download this repository Open cmd/terminal an

Eskimo 4 Oct 20, 2022
IMDb + Auto + Unlimited Filter BoT

Telegram Movie Bot Features Auto Filter Manuel Filter IMDB Admin Commands Broadcast Index IMDB search Inline Search Random pics ids and User info Stat

Jos Projects 82 Dec 27, 2022
Telegram bot to stream videos in telegram voicechat for both groups and channels.

Telegram bot to stream videos in telegram voicechat for both groups and channels. Supports live streams, YouTube videos and telegram media. With record stream support, Schedule streams, and many more

SOCIAL MECHANIC 4 Nov 13, 2022
Barbot is a discord bot made from discord.py and python, barbot is most to fun and roleplay for servers!

BarBot Main source of barbot Overview Barbot is a discord bot made from discord.py and python, barbot is most to fun and roleplay for servers! Links i

AlexyDaCoder 3 Nov 28, 2021
Using multiple API sources, create an app that allows users to filter through random locations based on their temperature range choices.

World_weather_analysis Overview Using multiple API sources, create an app that allows users to filter through random locations based on their temperat

Jason Boyer 2 Sep 16, 2022
Twitter-bot - A Simple Twitter bot with python

twitterbot To use this bot, You will require API Key and Access Key. Signup at h

Bentil Shadrack 8 Nov 18, 2022
A EddieHub API python package.

EddieHub A EddieHub API python package. Made with Python3 (C) @FayasNoushad Copyright permission under MIT License License - https://github.com/Fayas

Fayas Noushad 5 Sep 22, 2021
A hyper-user friendly bot framework built on hikari

Framework A hyper-user friendly bot framework built on hikari. Framework is based off the blocking discord library disco, In both modularity and struc

Vincent 1 Jan 10, 2022